Terms & Condition

Terms Condition

We provide revision depending upon the package you selected. Customers can ask us for unlimited free revisions and we will revise their design without any additional charges provided that the design and concept remains the same. Revision Turnaround Time would be 48-72 hours.

TURN AROUND TIME

Nexaforge LLC has 48-72 hours turnaround time for most design services. This is not the complete time from start to finish for a project, only the turnaround time for a single iteration of a design stage. Depending on the kind of service the time required for revisions could be a minimum of 48 hours to 72 hours, this time means 2 working days, For example:

Refund Policy / Money Back Guarantee

In any event, any deposited funds for a project shall not be subject to refund after delivery if the initial design concepts are approved, or a change is requested unless Nexaforge LLC cancels or terminates your Contract for a reason other than your breach or non-performance.

My Account

The My Account area is a convenient way to communicate. It is your sole responsibility to check the account area to address any queries, concerns, or additional instructions required by the designer. Not checking or using the Account Area frequently shall not provide you adequate grounds for a refund. However, if you are uncertain how to use the area, you may contact the customer support team at any time for assistance.

QUALITY ASSURANCE POLICY

Nexaforge LLC will do its best to meet your requirements and our designers do their best to fulfill your expectations. We believe in providing best designs and each of our designs is well researched and well crafted.

DESIGN OWNERSHIP & RIGHTS

All finalized Designs provided by Nexaforge LLC are done so on a written request of finalization by the client and upon finalization the client receives all the final core files of the web and owns 100% of all rights of ownership to the said web.

CONTENT CREATION & POPULATION

Nexaforge LLC will not be responsible for creating or populating content (e.g. text/Images) into the website, unless purchased exclusively otherwise. In which case:

N.D.A. & REPUTATION MANGEMENT POLICY

Nexaforge LLC, does not share the customer information with regarding their project or contact details with anyone. The client's person and project information is kept confidential at all points.

Once the project is completed successfully. Both parties Nexaforge LLC and The Client agree not to intentionally defame or otherwise disparage the other with respect to matters arising after project completion.

Once the project is completed successfully. Each Party agrees to refrain from (and Nexaforge LLC shall take reasonable steps to cause its officers and directors to refrain from), either directly or indirectly, hereafter making any defamatory comments of any type or nature whatsoever to anyone about the Client (and in the case of the Company, its employees, officers, directors, agents, consultants, affiliates, investors or business partners).

RECORD MAINTENANCE

Nexaforge LLC keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.

CUSTOMER SUPPORT

Our Customer Support Team is present in the office Monday - Friday 9 AM to 5 PM GMT to answer all of your concerns and queries over the phone. All other queries after business hours need to be emailed through the Team Works Account section by the customer and will be picked up the next working day.

TECHNICAL SUPPORT POLICY

Nexaforge LLC is primarily a design service and design consultancy provider. We will design and develop the services that the client needs. On occasions our packages and services purchased will include technical aspects to help the client with their websites and emails. Nexaforge LLC will provide the client with the basic information regarding those services and the settings required to make those services works. Nexaforge LLC will not be responsible for providing detailed trainings or installations of said services on the Customer's end. Such services may include but not limited to: